Effective Labor Rate: What is it and why should you care? Your effective labor rate is a weighted average of all the labor rates and prices you used in a specific period. In theory, if you multiply your posted labor rate by the total number of labor hours you sold last month, the result will […]
Measuring technician performance means measuring time Everything that happens in a service or repair operation is about time. Yes, most repairs involve the replacement of a failed part, but parts can’t replace themselves—that requires labor. And labor is measured by time. Time in a service operation comes in three flavors: Time available to work. If […]